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Privacy Policy

GUARDIAN SENIOR SERVICES
PRIVACY POLICY
Effective Date: August 18, 2026
Website: guardianseniorservices.com
Jurisdiction: State of Missouri, United States
 
1. INTRODUCTION
 
Guardian Senior Services ("Company," "we," "us," or "our") is committed to protecting the privacy, dignity, and personal information of every individual we serve and employ. This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with our non-medical home care and senior services operations.
We understand that the individuals and families who place their trust in Guardian Senior Services are often navigating sensitive and deeply personal circumstances. Protecting the privacy of our clients, their families, and our caregivers is not simply a legal obligation — it is a core value of our organization and a fundamental component of the care and professionalism we deliver every day.
Scope of This Policy. This Privacy Policy applies to all of the following individuals and interactions:

  • Website Visitors: Any person who visits or interacts with our website at guardianseniorservices.com, including anonymous visitors and individuals who submit inquiries or forms through the site.

  • Clients: All individuals who receive non-medical home care or senior services from Guardian Senior Services, whether on a scheduled, recurring, or one-time basis.

  • Family Members and Authorized Representatives: Spouses, adult children, legal guardians, powers of attorney, or any other individual who has been authorized by a client — or who acts on behalf of a client — in connection with our services.

  • Caregivers and Staff: All caregivers, companions, aides, and other personnel employed by or contracted with Guardian Senior Services in the provision of home care or senior support services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please contact us before providing personal information so that we may address your concerns.
 
Please Note: Guardian Senior Services provides non-medical home care services only. We are not a healthcare provider, and this policy is not governed by the Health Insurance Portability and Accountability Act (HIPAA). However, we voluntarily adopt privacy practices consistent with applicable best practices for the protection of sensitive personal information.
 
2. INFORMATION WE COLLECT
 
Guardian Senior Services collects personal information that is necessary to deliver safe, professional, and individualized care services. We collect information in the following categories, depending on your relationship with our organization:
2.1 Client Information
To develop and maintain an appropriate care plan for each client, we may collect and retain the following categories of information:

  • Full legal name, date of birth, and residential or service address

  • Telephone numbers and other contact information

  • Names, relationships, and contact details of emergency contacts

  • Non-clinical health and care notes, including general physical conditions, mobility limitations, dietary preferences or restrictions, daily routines, and personal care preferences relevant to the safe delivery of non-medical home care

  • Service preferences, scheduling requirements, and care instructions

  • Billing address, payment method information, invoicing records, and payment history

  • Information provided in intake forms, service agreements, and ongoing communications with our staff

2.2 Family Member and Authorized Representative Information
When a family member, legal guardian, or other authorized representative engages with Guardian Senior Services on behalf of a client, we may collect:

  • Full name, relationship to the client, and contact information (telephone, email, mailing address)

  • Documentation establishing the representative's authority to act on the client's behalf, such as a power of attorney, guardianship order, or written authorization signed by the client

  • Communication records between the representative and our staff

2.3 Caregiver and Staff Information
For caregivers and other personnel employed by or working with Guardian Senior Services, we collect and maintain employment-related records, including:

  • Full legal name, residential address, telephone number, and email address

  • Employment application materials, interview notes, and offer documentation

  • Training certifications, continuing education records, and competency evaluations

  • Background check records and criminal history screening results, to the extent permitted and required by applicable law

  • Conduct reports, performance evaluations, disciplinary records, and incident documentation

  • Caregiver assignment histories and scheduling records

  • Tax and payroll information, as required for employment purposes

2.4 Website and Digital Information
When you visit our website at guardianseniorservices.com, we may automatically collect certain technical and behavioral information, including:

  • IP address and general geographic location derived from that address

  • Browser type, operating system, and device type

  • Pages visited, time spent on pages, links clicked, and navigation paths (collected via cookies and analytics tools)

  • Information submitted through website contact forms, inquiry forms, or service request forms, including names, email addresses, phone numbers, and the content of your message

  • Referral source (how you arrived at our website)

3. HOW WE USE YOUR INFORMATION
 
Guardian Senior Services uses personal information solely for legitimate business and operational purposes consistent with the delivery of professional non-medical home care and senior services. Specifically, we use the information we collect for the following purposes:
3.1 Service Delivery and Care Coordination
To deliver, schedule, modify, and manage non-medical care services tailored to each client's individual needs, preferences, and circumstances. This includes developing care plans, coordinating schedules, and ensuring continuity and quality of care.
3.2 Communication
To communicate with clients, family members, authorized representatives, and emergency contacts regarding service scheduling, care updates, billing matters, policy changes, and other matters directly related to the provision of services. In the event of an emergency involving a client, we may use contact information on file to notify designated emergency contacts or coordinate with first responders as appropriate.
3.3 Caregiver Assignment and Management
To appropriately match caregivers to clients based on qualifications, availability, and client preferences; to maintain caregiver assignment records; and to document caregiver conduct, performance, and compliance with company policies and applicable regulations.
3.4 Billing, Invoicing, and Payment Processing
To generate accurate invoices, process payments, maintain billing records, and address disputes or discrepancies related to financial transactions. Payment information is handled in accordance with applicable security standards.
3.5 Training, Quality Assurance, and Compliance
To support internal staff training programs, evaluate the quality and consistency of care delivered, maintain compliance with applicable state and local regulations governing home care services in Missouri, and conduct internal audits and performance reviews.
3.6 Emergency Response
To coordinate an appropriate response in the event of a health, safety, or other emergency involving a client or caregiver, including contacting designated emergency contacts, coordinating with emergency services, and documenting the incident.
3.7 Legal Compliance
To comply with applicable federal and Missouri state laws, regulations, licensing requirements, and lawful court orders or regulatory directives. We may also use information to establish, exercise, or defend legal claims in connection with our services or operations.
4. CAREGIVER CONDUCT AND DATA STANDARDS
 
Guardian Senior Services holds its caregivers and staff to the highest standards of professional conduct with respect to client privacy. Because caregivers work directly in clients' homes and have access to personal and sensitive information as part of their duties, we impose clear and enforceable obligations governing the handling of that information.
4.1 Confidentiality Training and Obligations
All caregivers and staff members are trained in client confidentiality standards prior to being assigned to any client. Caregivers are strictly prohibited from sharing, discussing, or disclosing any client information — including names, addresses, health notes, care preferences, routines, or any other personal details — outside the scope of their authorized employment duties. Confidentiality obligations apply during and after the caregiver's period of employment or engagement with Guardian Senior Services.
4.2 Prohibition on Recording or Photography
Caregivers may not photograph, audio record, video record, or otherwise capture images or recordings of any client, client's home, or client's personal property without the express prior written consent of the client or their authorized representative. Unauthorized recording is a serious violation of client privacy and professional conduct standards and will result in immediate disciplinary action.
4.3 Mandatory Reporting of Privacy Incidents
Any caregiver or staff member who becomes aware of a known or suspected unauthorized disclosure of client information, a data security incident, or any other potential breach of client privacy is required to report that incident immediately to Guardian Senior Services management. Prompt reporting enables the Company to take corrective action and fulfill any applicable notification obligations in a timely manner.
4.4 Disciplinary Consequences for Privacy Violations
Violations of client privacy by caregivers or staff — whether intentional, negligent, or reckless — are subject to disciplinary action commensurate with the severity of the violation. Disciplinary consequences may include verbal or written warnings, suspension, termination of employment or engagement, and, where warranted, referral for civil or criminal legal action. Guardian Senior Services takes all privacy violations seriously and will not tolerate conduct that compromises the dignity, safety, or privacy of any client.
4.5 Minimum Necessary Principle
Caregivers and staff are provided access to client personal information only to the extent operationally necessary to perform their specific role and duties. We apply a minimum necessary standard to all internal access to personal data, ensuring that individuals are not routinely exposed to information beyond what is required to deliver safe and appropriate care services.
5. INFORMATION SHARING AND DISCLOSURE
 
Guardian Senior Services does not sell, rent, trade, or otherwise transfer personal information to third parties for marketing, commercial, or any other purpose unrelated to the delivery of our services. We treat the personal information entrusted to us with the highest degree of discretion and share it only under the limited circumstances described below.
5.1 Permitted Disclosures
We may share personal information in the following circumstances:

  • Emergency Contacts: In the event of a medical or safety emergency involving a client, we may contact the individuals designated as emergency contacts in the client's file.

  • Authorized Healthcare Providers: With the client's prior written consent, or at the client's direction, we may share relevant care notes or service information with an authorized physician, nurse, therapist, or other healthcare provider involved in the client's overall care.

  • Payment Processors and Financial Service Providers: To facilitate billing and payment transactions, we may share necessary financial information with third-party payment processors. Such processors are required to maintain appropriate data security standards.

  • Government and Regulatory Agencies: We may disclose information as required by applicable federal or Missouri state law, pursuant to a valid court order, subpoena, or regulatory investigation, or to comply with any lawful reporting obligation.

  • Service Partners and Vendors: In limited circumstances, we may engage third-party vendors or service partners (such as scheduling software providers or cloud storage services) who may have access to personal information in the course of providing services to Guardian Senior Services.

5.2 Third-Party Data Protection Agreements
Any third party that receives personal information from Guardian Senior Services in connection with service delivery is required to enter into a written data protection agreement with us. Such agreements must obligate the third party to maintain equivalent or greater data protection standards, prohibit the use of personal information for any purpose other than the specified service purpose, and require prompt notification in the event of a security incident affecting the shared data.
6. DATA RETENTION
 
Guardian Senior Services retains personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with applicable legal and regulatory requirements, and to protect our legitimate business interests. Our specific retention practices are as follows:
 
Data Category
Retention Period
Basis
Client service records, care plans, and billing records
Minimum 7 years following the termination of services, or longer if required by law
Missouri state recordkeeping requirements and applicable home care regulations
Caregiver employment records, training certifications, and background check records
Per applicable Missouri employment law, background check regulations, and licensing requirements
State employment and regulatory law
Family member and authorized representative records
Retained for the duration of the client's service period and for 7 years thereafter
Consistent with client record retention
Website and digital data (analytics, form submissions, cookies)
24 months from date of collection, unless otherwise required by law or ongoing inquiry
Operational necessity and standard digital data practices
 
Upon the expiration of the applicable retention period, personal information will be securely destroyed, deleted, or anonymized in a manner appropriate to the format and sensitivity of the data.
7. DATA SECURITY
 
Guardian Senior Services implements reasonable and appropriate administrative, physical, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. Our data security practices include, but are not limited to, the following:
7.1 Administrative Safeguards
We maintain internal privacy and data security policies, provide training to all staff on privacy obligations and data handling procedures, and designate responsible personnel for overseeing data protection practices. Access to personal information is governed by role-based access controls, meaning that each employee or caregiver may only access the information necessary for their specific position and responsibilities.
7.2 Physical Safeguards
Physical records containing personal information are stored in secure, access-controlled locations. Paper documents are handled, stored, and disposed of in a manner designed to prevent unauthorized access. When physical records reach the end of their retention period, they are destroyed using appropriate secure destruction methods.
7.3 Technical Safeguards
Digital records and systems containing personal information are protected using authentication requirements and access logging. We work with technology vendors that maintain appropriate security standards for the protection of data stored or processed on their platforms.
7.4 Breach Notification
In the event of a confirmed or reasonably suspected data security breach that affects personal information held by Guardian Senior Services, we are committed to acting promptly and transparently. Affected individuals will be notified within the timeframes required by applicable federal and Missouri state law. Notifications will include, to the extent practicable, a description of the nature of the incident, the categories of information involved, the steps we have taken in response, and guidance on actions individuals may take to protect themselves.
 
Important: While Guardian Senior Services takes data security seriously and implements reasonable safeguards, no data transmission or storage system can be guaranteed to be completely secure. We encourage clients, families, and caregivers to promptly report any suspected privacy or security concerns to us using the contact information provided in Section 12 of this policy.
 
8. YOUR RIGHTS
 
Guardian Senior Services respects your rights with respect to your personal information. Depending on your relationship with us and applicable law, you may have the following rights:
8.1 Right to Access
You may request access to the personal information that Guardian Senior Services holds about you. Upon a verified and valid request, we will provide a summary of the categories of information we hold and, where appropriate, a copy of that information, subject to applicable legal limitations and third-party confidentiality considerations.
8.2 Right to Correct
If you believe that personal information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct or update that information. We will make reasonable efforts to verify and address correction requests in a timely manner.
8.3 Right to Request Deletion
Subject to applicable legal retention requirements, contractual obligations, and legitimate business purposes, you may request that Guardian Senior Services delete personal information we hold about you. Please note that certain information may be legally required to be retained for specified periods (see Section 6), and such information cannot be deleted prior to the expiration of the applicable retention period.
8.4 Right to Opt Out of Non-Essential Communications
If you have provided contact information for purposes of receiving non-essential communications — such as newsletters, general company updates, or promotional announcements — you may opt out of receiving such communications at any time by contacting us using the information in Section 12, or by following the opt-out instructions included in any such communication.
8.5 Right to File a Complaint
If you believe your privacy rights have been violated or that Guardian Senior Services has not handled your personal information in accordance with this policy or applicable law, you have the right to file a complaint with applicable regulatory or governmental authorities. In Missouri, general consumer protection matters may be directed to the Missouri Attorney General's Office. Federal privacy complaints may be directed to the Federal Trade Commission (FTC) at ftc.gov.
8.6 How to Submit a Privacy Request
To exercise any of the rights described above, please submit your request to Guardian Senior Services by email or written mail using the contact information provided in Section 12. To protect your privacy and ensure we respond to the correct individual, we may request verification of your identity before processing certain requests. We will respond to all valid privacy requests within a reasonable timeframe, and no later than the period required by applicable law.
9. COOKIES AND WEBSITE TRACKING
 
9.1 What Are Cookies?
Cookies are small text files that a website places on your device (computer, tablet, or smartphone) when you visit. They allow the website to remember certain information about your visit, such as your browsing preferences, session status, and how you interact with the site. Cookies do not contain your name or other directly identifying personal information on their own, but they may be associated with other data that identifies you.
9.2 Types of Cookies We Use
Our website at guardianseniorservices.com may use the following categories of cookies:

  • Functional Cookies: These cookies are necessary for the basic operation of our website. They enable core features such as page navigation, form functionality, and session management. Functional cookies cannot be disabled without significantly impairing your ability to use the website.

  • Analytics Cookies: These cookies collect aggregated, anonymized information about how visitors interact with our website — such as which pages are visited most frequently, how long visitors stay on each page, and how visitors navigate through the site. This information helps us understand website performance and improve the user experience. We do not use analytics data to identify individual visitors.

9.3 Managing and Opting Out of Cookies
You may manage or disable cookies through your web browser settings. Most modern browsers allow you to block all cookies, accept only certain types, or delete existing cookies at any time. Please note that disabling functional cookies may affect the performance or availability of certain features on our website. Instructions for managing cookies are available through the help documentation of your specific browser.
9.4 No Cross-Site Behavioral Advertising
Guardian Senior Services does not participate in cross-site behavioral advertising networks. We do not share your browsing behavior, website interactions, or cookie data with advertising platforms, and we do not use your personal information to serve targeted advertisements on other websites or platforms.
10. CHILDREN'S PRIVACY
 
The services provided by Guardian Senior Services are designed exclusively for adults aged 18 years and older. Our website and services are not directed to, and are not intended for, individuals under the age of 18.
Guardian Senior Services does not knowingly collect, solicit, or retain personal information from any individual under the age of 18. If we discover or are notified that we have inadvertently received personal information from a minor, we will promptly take steps to delete that information from our records.
If you are a parent or legal guardian and believe that your minor child has submitted personal information to Guardian Senior Services without your consent, please contact us immediately using the information provided in Section 12 so that we may address the matter without delay.
11. CHANGES TO THIS PRIVACY POLICY
 
Guardian Senior Services reserves the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our business practices, applicable law, or technological developments. The effective date at the top of this document will be updated whenever a new version of the policy is published.
In the event of a material change to this Privacy Policy — meaning a change that significantly affects how we collect, use, share, or protect personal information — Guardian Senior Services will take the following steps to notify affected individuals:

  • Active clients and authorized representatives will be notified directly, via the contact information on file, prior to or concurrent with the effective date of the material change.

  • The updated Privacy Policy will be posted on our website at guardianseniorservices.com with a clearly displayed updated effective date.

  • Where required by applicable law, additional notice or consent mechanisms may be employed.

We encourage all clients, family members, caregivers, and website visitors to review this Privacy Policy periodically to remain informed about how we protect and handle personal information. Your continued use of our website or services following any update to this policy constitutes your acknowledgment of the revised terms.
12. CONTACT US
 
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, we encourage you to contact Guardian Senior Services directly. We are committed to addressing all privacy-related inquiries promptly, professionally, and in good faith.
You may reach us using any of the following methods:
Guardian Senior Services
Privacy Inquiries & Data Requests
Website: guardianseniorservices.com
Written requests may be submitted via our website contact form or by mail to our primary business address on file.
When submitting a privacy request, please include your full name, your relationship to Guardian Senior Services (client, family representative, caregiver, or website visitor), a description of your request or concern, and your preferred method of response. We may request additional information to verify your identity before processing certain requests.
 
Guardian Senior Services is dedicated to resolving all privacy concerns in a timely manner. If you are not satisfied with our response, you retain the right to contact applicable regulatory authorities as described in Section 8.5 of this policy.
 
Guardian Senior Services  |  Privacy Policy  |  Effective August 18, 2026
guardianseniorservices.com  |  Chesterfield, MO  |  All Rights Reserved
This document constitutes the official Privacy Policy of Guardian Senior Services. It is subject to change in accordance with Section 11 above. This policy does not constitute legal advice. Individuals with specific legal questions should consult a licensed attorney.

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