Guardian Senior Services

GUARDIAN SENIOR SERVICES
Terms and Conditions of Service

Effective Date: August 18, 2026
Document Type: Client Service Terms and Conditions
Jurisdiction: State of Missouri, United States of America

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ENGAGING GUARDIAN SENIOR SERVICES. This document constitutes a legally binding agreement between Guardian Senior Services ("Company," "we," "us," or "our") and the client or authorized representative ("Client," "you," or "your") who engages or accesses our services. By signing a Service Agreement, scheduling services, or otherwise engaging Guardian Senior Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
If you do not agree to these Terms, you must not engage Guardian Senior Services and must notify us immediately so that no services are rendered.

1. ACCEPTANCE OF TERMS
1.1   Binding Agreement. By engaging Guardian Senior Services — whether through the execution of a Service Agreement, the scheduling of care, verbal authorization, or the use of the Guardian Senior Services website — the Client, or the Client's authorized legal representative, hereby accepts and agrees to be bound by these Terms and Conditions in full, without modification or reservation.
1.2   Scope of Acceptance. These Terms and Conditions govern all aspects of the relationship between the Client and Guardian Senior Services, including but not limited to: all in-home care services rendered, the scheduling and cancellation of services, all written and verbal communications between the parties, and any use of the Guardian Senior Services website, online forms, or digital communications platforms.
1.3   Authority to Accept. If these Terms are accepted on behalf of a Client by a family member, guardian, power of attorney, or other authorized representative, such individual represents and warrants that they have full legal authority to bind the Client to these Terms. Guardian Senior Services shall be entitled to rely on such representation.
1.4   Entire Agreement. These Terms and Conditions, together with the individually executed Service Agreement and any applicable addenda, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior discussions, representations, or understandings, whether oral or written.

2. DESCRIPTION OF SERVICES
2.1   Non-Medical Home Care Services. Guardian Senior Services is a non-medical home care and senior services company. The Company provides the following categories of in-home and community-based support services:
(a) Companion Care: Meaningful social interaction, engagement in recreational activities, accompaniment to appointments or outings, and general emotional support and companionship for seniors.
(b) Personal Assistance: Support with activities of daily living (ADLs) including dressing, grooming, bathing assistance, personal hygiene, and mobility assistance within the established care plan.
(c) Light Housekeeping: General household tasks including vacuuming, dusting, laundry, dishwashing, tidying common areas, and maintaining a clean and organized home environment.
(d) Meal Preparation: Planning, preparing, and serving nutritious meals and snacks in accordance with the Client's preferences and any dietary restrictions communicated in the service plan.
(e) Transportation Assistance: Accompanying and assisting Clients with transportation to medical appointments, errands, social activities, and community events where permitted by the Service Agreement.
(f) Medication Reminders: Verbal reminders to Clients to take medications as directed by their physician or care plan. This service is limited strictly to reminders only and does not include any form of medication administration, management, or clinical oversight.
(g) Related Senior Support Services: Other non-medical assistance as outlined and agreed upon in the individual Client Service Agreement.
2.2   Non-Medical Nature of Services — Explicit Statement. The services provided by Guardian Senior Services are strictly non-medical in nature. The services described herein do NOT constitute, and shall not be construed or represented as, medical care, nursing care, therapeutic care, rehabilitative care, clinical care, or any other form of licensed healthcare service. Guardian Senior Services does not hold a license to provide medical or nursing services, and no employee, contractor, or representative of the Company is acting in a medical or clinical capacity in connection with these services.
2.3   Independent Medical Care. All medical, clinical, therapeutic, and health-related needs of the Client must be addressed separately by licensed and qualified healthcare professionals, including but not limited to physicians, registered nurses, licensed practical nurses, physical therapists, occupational therapists, or other appropriate licensed providers. Guardian Senior Services does not replace, supplement, or coordinate licensed medical care.

3. NON-MEDICAL SERVICE LIMITATIONS
3.1   Scope Limitations — Prohibited Activities. Regardless of any request by the Client, family member, or other party, Guardian Senior Services caregivers are expressly prohibited from performing the following tasks, and no Service Agreement shall authorize or require a caregiver to do so:
(a) Medication Administration: Administering, dispensing, injecting, crushing, splitting, or otherwise managing medications in any clinical sense, including prescription and over-the-counter medications.
(b) Wound Care: Cleaning, dressing, packing, or otherwise treating wounds, surgical incisions, pressure ulcers, or any skin injuries.
(c) Physical or Occupational Therapy: Performing, directing, or assisting with therapeutic exercises, rehabilitative movements, or any task that constitutes physical, occupational, or speech therapy.
(d) Client Lifting and Transfers Without Safe Plan of Care: Lifting, transferring, or repositioning Clients using mechanical equipment or physical techniques unless a formal safe handling and transfer plan has been established, documented, and approved in the Client's Service Agreement.
(e) Diagnosis of Conditions: Diagnosing, assessing, or interpreting any medical symptom, condition, or change in a Client's health status for the purposes of clinical decision-making.
(f) Clinical Decision-Making: Making any decision that constitutes professional clinical judgment, including decisions regarding medication adjustments, treatment changes, or medical interventions of any kind.
(g) Invasive Procedures: Performing any invasive procedure, including but not limited to urinary catheter care, tube feeding, IV management, or respiratory suctioning.
3.2   Client Responsibility for Medical Care. The Client and their authorized representative are solely responsible for ensuring that all of the Client's medical, nursing, and therapeutic needs are addressed by appropriately licensed and credentialed healthcare professionals. Guardian Senior Services does not coordinate, supervise, or assume responsibility for any aspect of the Client's licensed medical care.
3.3   Evolving Client Needs. The Client's needs and conditions may change over time. If, in the professional judgment of Guardian Senior Services, a Client's care needs have evolved to the extent that they exceed the scope of non-medical home care services, Guardian Senior Services reserves the right to require that the Client's Service Plan be formally updated, modified, or supplemented. In such circumstances, Guardian Senior Services may refer the Client to appropriate licensed medical providers or home health agencies. If a suitable updated plan cannot be established, Guardian Senior Services may terminate services in accordance with Section 10 of these Terms.

IMPORTANT: Guardian Senior Services caregivers are not licensed healthcare professionals in their capacity as Company caregivers. No service provided by Guardian Senior Services should be interpreted as medical advice, clinical assessment, or healthcare treatment of any kind.

4. EMERGENCY RESPONSE BOUNDARIES
4.1   Emergency Protocol. In the event of any medical or safety emergency occurring during active service hours, the Guardian Senior Services caregiver present will immediately take the following steps:
(a) Call 9-1-1 without delay; and
(b) Notify the Client's designated primary emergency contact as soon as practicable following or concurrent with the 9-1-1 call; and
(c) Notify Guardian Senior Services management or the on-call supervisor promptly.
4.2   Limitations on Emergency Response Capabilities. Guardian Senior Services caregivers are NOT trained, certified (unless individually credentialed), or authorized by the Company to perform CPR, advanced first aid, use of automated external defibrillators (AEDs), or any other medical intervention or emergency procedure. A caregiver who independently holds a current, valid certification (e.g., CPR/AED certification) may exercise their personal discretion in applying such skills; however, Guardian Senior Services does not represent, warrant, or guarantee that any caregiver holds or will maintain any such certification.
4.3   Not an Emergency Response Service. Guardian Senior Services does not operate as, and shall not be construed as, an emergency response service, home monitoring service, or crisis intervention service. The Company cannot guarantee caregiver response times in emergency situations, and the presence of a caregiver in the Client's home does not substitute for or replace emergency medical services, home health nursing visits, or medical alert monitoring.
4.4   Personal Emergency Response Systems. Guardian Senior Services strongly encourages all Clients to maintain an active, functioning Personal Emergency Response System (PERS), commonly known as a medical alert device, and to maintain a current, accessible emergency care plan on file at the Client's residence. The Company may provide information about PERS options upon request but does not install, maintain, or monitor such devices.
4.5   Limitation of Liability for Emergency Health Outcomes. Guardian Senior Services expressly assumes no liability for the health outcomes, medical condition, injury, or death of a Client during or following any emergency that occurs during service hours. The Company's caregivers are trained to summon emergency services and provide a safe and calm environment pending the arrival of trained emergency responders; they are not responsible for the adequacy of emergency medical care provided by third parties.

5. CAREGIVER PROFESSIONALISM REQUIREMENTS
5.1   Standards of Conduct. All caregivers employed by or contracted through Guardian Senior Services are required, as a condition of their engagement with the Company, to adhere to the following professional standards at all times while performing services on behalf of Guardian Senior Services:
(a) Respectful and Dignified Conduct: Maintain consistently respectful, dignified, compassionate, and professional conduct with Clients, family members, household members, and all other individuals encountered in the course of service delivery.
(b) Punctuality and Attendance: Arrive on time for all scheduled shifts. In the event that a caregiver is unable to attend a scheduled shift or anticipates a delay, the caregiver must notify Guardian Senior Services management with as much advance notice as possible so that appropriate arrangements can be made.
(c) Adherence to Service Plan: Adhere strictly to the Client's individualized, written Service Plan and provide only those services authorized therein. Any modifications to the service plan must be authorized in writing by Guardian Senior Services management prior to implementation.
(d) Confidentiality: Maintain complete confidentiality of all Client information, including personal, financial, medical, and family information, in compliance with applicable federal and state privacy laws and Guardian Senior Services' confidentiality policies. This obligation survives the termination of the caregiver's engagement with the Company.
(e) Prohibition on Gifts and Financial Arrangements: Refrain from accepting gifts, cash, loans, bequests, property, or any financial arrangement of any kind from Clients or their family members, beyond the formal compensation received through Guardian Senior Services. Any such offer must be reported to management immediately.
(f) Personal Device Use: Refrain from using personal electronic devices — including mobile phones, tablets, or personal computers — for non-work-related purposes during active service hours. Device use is permitted only for work-related communications with Guardian Senior Services management or in the event of an emergency.
(g) Mandatory Incident Reporting: Report any and all changes in the Client's condition, safety concerns, incidents, accidents, falls, or unusual events to Guardian Senior Services management promptly and complete all required incident documentation in a timely manner.
(h) Unauthorized Visitors: Refrain from bringing any unauthorized individual — including but not limited to family members, friends, or other personal acquaintances — into the Client's home at any time during service hours or otherwise.
(i) Professional Appearance and Infection Control: Maintain a clean, neat, and professional appearance at all times. Adhere to all applicable infection control guidelines, hygiene protocols, and personal protective equipment (PPE) requirements as directed by Guardian Senior Services and applicable public health guidelines.
5.2   Background Screening. Guardian Senior Services conducts background screening on caregivers as part of its hiring process. The Company is committed to employing qualified, trustworthy individuals; however, the Client acknowledges that no screening process can guarantee against all risk, and the Company makes no warranty as to the outcome of any such screening beyond its standard hiring practices.

6. BEHAVIORAL EXPECTATIONS FOR CLIENTS AND FAMILY MEMBERS
6.1   Mutual Respect. Guardian Senior Services is committed to providing its caregivers with a safe, respectful, and professional working environment. Accordingly, Clients and their family members, household members, and authorized representatives are expected to adhere to the following standards:
(a) Respectful Treatment of Caregivers: Treat all Guardian Senior Services caregivers with respect and dignity at all times. Verbal abuse, intimidation, harassment (including sexual harassment), physical threats, threatening behavior, or discriminatory conduct directed at caregivers will not be tolerated and constitutes grounds for immediate termination of services without prior notice.
(b) Accurate Disclosure of Client Information: Provide accurate, current, and complete information regarding the Client's care needs, health history (to the extent relevant to caregiver safety and effective non-medical care planning), home environment, known hazards, allergies, and behavioral history prior to the commencement of services and on an ongoing basis as circumstances change.
(c) Safe Home Environment: Ensure that the Client's home and all areas to which the caregiver has access are reasonably safe, accessible, and free from conditions that pose an unreasonable risk to the caregiver's health or safety. This includes, without limitation, adequate lighting, safe flooring, and the absence of unmanaged environmental hazards.
(d) Schedule Adherence and Advance Notice: Adhere to the agreed service schedule established in the Service Agreement. In the event that the Client or family must cancel or modify a scheduled service, a minimum of twenty-four (24) hours' advance notice is required. Failure to provide timely notice may result in cancellation fees as set forth in the Service Agreement.
(e) Scope of Requested Tasks: Not request, direct, or encourage caregivers to perform any task that falls outside the scope of the executed Service Agreement, or to perform any task that the caregiver is not authorized or qualified to perform under these Terms and Conditions.
(f) Compliance with Law and Policy: Not request, direct, or encourage caregivers to violate any applicable federal, state, or local law, ordinance, or regulation, or any policy of Guardian Senior Services.

7. SAFETY PROTOCOLS
7.1   Safe Working Environment Requirement. Guardian Senior Services has a duty of care to its employees and contracted caregivers. The Client is required to provide and maintain a safe working environment for all caregivers at all times. This requirement includes, without limitation:
(a) Accessible Entry and Work Areas: Clear, unobstructed, and reasonably hazard-free access to the Client's home, all areas where services are to be performed, and all relevant facilities (including bathrooms, kitchen, laundry areas, and other service areas).
(b) Disclosure of Safety Hazards: Prior and ongoing disclosure of any weapons (firearms, knives, or other weapons) present in the home; aggressive, unpredictable, or unrestrained animals; individuals residing in or frequenting the home with a known history of aggressive, violent, or threatening behavior; or any other known safety hazard.
(c) Functioning Utilities: The service location must have functioning heat or cooling, running water, adequate lighting, and other basic utility services necessary to ensure caregiver safety and the proper delivery of services.
(d) Safe Storage of Hazardous Materials: All medications, cleaning chemicals, pesticides, firearms, and other hazardous materials present in the home must be safely stored, secured, and maintained in a manner that does not pose an unreasonable risk to the caregiver or the Client.
7.2   Right to Suspend or Terminate for Safety. Guardian Senior Services reserves the right, in its sole discretion, to immediately suspend or permanently terminate services — without financial penalty to the Company — if the Client's home environment or any person in the home poses a threat to the safety or well-being of the caregiver. Where practicable, the Company will provide reasonable advance notice of such suspension or termination; however, if an immediate threat exists, services may be suspended without advance notice.
7.3   Incident Reporting. Guardian Senior Services requires that incident reports be completed for any falls, injuries, emergencies, unusual events, or significant changes in Client condition that occur during service hours. Incident reports will be maintained in accordance with Company policy and applicable law. Copies may be provided to the Client or authorized representative upon request.

8. SERVICE AGREEMENTS, SCHEDULING, AND CANCELLATIONS
8.1   Commencement of Services. Services shall not commence until both the Client (or authorized representative) and Guardian Senior Services have executed a written Service Agreement and the Client has acknowledged acceptance of these Terms and Conditions. No verbal agreement shall be sufficient to authorize the commencement of services.
8.2   Cancellation Notice Requirement. To cancel or modify a scheduled service without incurring a cancellation fee, the Client or authorized representative must provide written or verbal notice to Guardian Senior Services no later than twenty-four (24) hours prior to the scheduled service start time.
8.3   Late Cancellation Fees. Cancellations received less than twenty-four (24) hours before a scheduled service, or failure to be present or accessible at the time of the scheduled service (no-show), may result in a late cancellation fee as specified in the applicable Service Agreement. Guardian Senior Services reserves the right to waive cancellation fees in cases of documented medical emergencies or other extenuating circumstances, at the Company's sole discretion.
8.4   Caregiver Assignments. Guardian Senior Services reserves the right to adjust, change, or reassign caregiver personnel based on operational needs, caregiver availability, safety considerations, or other legitimate business reasons. The Company will endeavor to provide advance notice of caregiver assignment changes where possible and will take reasonable steps to ensure continuity of care. Client preferences regarding caregiver assignments will be considered but cannot be guaranteed.
8.5   Holiday and Inclement Weather Services. Service availability on holidays and during inclement weather events is subject to caregiver availability and safety conditions. Guardian Senior Services will communicate as early as possible regarding any service modifications due to holidays or weather. Additional fees for holiday service, if applicable, will be specified in the Service Agreement.

9. FEES, BILLING, AND PAYMENT
9.1   Fee Schedule. The fees applicable to services provided by Guardian Senior Services are set forth in the Client's individual Service Agreement. Fees may vary based on the type of service, the number of hours, the frequency of service, and any applicable holiday or specialty rate provisions. Guardian Senior Services reserves the right to adjust its fee schedule upon written notice to the Client as specified in Section 15 of these Terms.
9.2   Payment Due Date. Payment for services is due in accordance with the billing schedule established in the Client's Service Agreement. Guardian Senior Services will issue invoices or billing statements on the schedule set forth therein. Failure to pay by the due date constitutes a material breach of the Service Agreement.
9.3   Late Payments. Payments not received by the due date specified in the Service Agreement may be subject to a late payment fee or interest charge at the rate specified in the Service Agreement, or as permitted under applicable Missouri law. Persistent non-payment may result in the suspension or termination of services in accordance with Section 10 of these Terms.
9.4   Accepted Payment Methods. Accepted methods of payment will be specified in the Service Agreement. Guardian Senior Services does not accept cash payments made directly to caregivers, and caregivers are expressly prohibited from accepting direct cash payments, checks payable to them personally, or any other personal financial transactions from Clients or family members outside of the Company's formal billing process.
9.5   Insurance and Third-Party Payers. Guardian Senior Services does not accept Medicare, Medicaid, or most private insurance plans as direct payers unless expressly stated otherwise in the Service Agreement. Clients are responsible for verifying their own insurance coverage and for ensuring that payment is made to Guardian Senior Services regardless of any claim, dispute, or reimbursement delay with any third-party payer.

10. TERMINATION OF SERVICES
10.1   Termination by Either Party. Either the Client or Guardian Senior Services may terminate services by providing written notice in accordance with the notice period specified in the executed Service Agreement. During the notice period, unless otherwise mutually agreed, services shall continue and all payment obligations shall remain in full force.
10.2   Immediate Termination by Guardian Senior Services. Notwithstanding Section 10.1, Guardian Senior Services reserves the right to terminate services immediately and without prior notice in any of the following circumstances:
(a) The Client's home environment presents an unsafe or threatening condition for caregivers, as described in Section 7 of these Terms;
(b) The Client, family member, or household resident engages in verbal abuse, physical threats, harassment, or other abusive conduct toward a caregiver;
(c) The Client fails to make timely payment for services and does not cure such failure within any applicable cure period set forth in the Service Agreement;
(d) The Client's care needs have escalated beyond the scope of non-medical home care services, and a suitable updated service plan cannot be established; or
(e) Any other material breach of the Service Agreement or these Terms and Conditions that, in the Company's reasonable judgment, cannot be adequately remedied by continued service delivery.
10.3   Return of Property. Upon termination of services for any reason, Guardian Senior Services will promptly return all Client property in the Company's possession or control, including keys, access cards, and any personal effects, in accordance with a mutually agreed handoff process. The Client shall similarly return or account for any property belonging to Guardian Senior Services or its caregivers.
10.4   Outstanding Balances. Termination of services does not extinguish any payment obligation incurred prior to the effective date of termination. All outstanding balances remain due and payable in full upon termination.

11. INTELLECTUAL PROPERTY
11.1   Ownership of Content. All content appearing on the Guardian Senior Services website, marketing materials, brochures, care plans, forms, documents, and other proprietary materials — including but not limited to text, graphics, logos, service descriptions, and document templates — is the exclusive intellectual property of Guardian Senior Services and is protected by applicable federal and Missouri state copyright, trademark, and intellectual property laws.
11.2   Prohibition on Reproduction. No content owned by or associated with Guardian Senior Services may be reproduced, copied, distributed, displayed, modified, or used in any manner — whether in whole or in part — without the prior express written permission of Guardian Senior Services. Unauthorized use of the Company's intellectual property may subject the infringing party to legal action.
11.3   Limited License for Personal Use. Nothing in these Terms shall prevent the Client or authorized representative from printing or saving a copy of these Terms or the executed Service Agreement for their personal records.

12. DISCLAIMER OF WARRANTIES
12.1   "As Is" Service Provision. The services provided by Guardian Senior Services are delivered on an "as is" and "as available" basis. Guardian Senior Services makes no warranty, express or implied, that the services will achieve any particular outcome, result, or improvement in the Client's health, safety, functional ability, or quality of life.
12.2   No Warranty Against Adverse Outcomes. Guardian Senior Services does not warrant, represent, or guarantee that the provision of companion care, personal assistance, or any other non-medical home care service will prevent or reduce the risk of illness, injury, falls, accidents, cognitive or physical decline, or any deterioration in the Client's overall condition. The Client acknowledges that aging and associated health changes involve inherent risks that are beyond the control of Guardian Senior Services or its caregivers.
12.3   No Warranty of Caregiver Infallibility. While Guardian Senior Services is committed to providing qualified, professional, and compassionate caregivers, the Company does not warrant that any individual caregiver's conduct will be free from all error, omission, or imperfection. The Company maintains appropriate operational oversight to promote quality of service but cannot guarantee perfection in service delivery at all times.
12.4   Disclaimer of Implied Warranties. To the fullest extent permitted by applicable law, Guardian Senior Services disclaims all implied warranties, including without limitation any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, in connection with the services provided hereunder.

13. LIMITATION OF LIABILITY
13.1   Cap on Liability. To the fullest extent permitted by applicable Missouri law, the total aggregate liability of Guardian Senior Services — including its owners, officers, employees, contractors, agents, and representatives — for any and all claims, losses, damages, or causes of action arising out of or related to the services provided under these Terms or any Service Agreement shall be limited to the total amount of fees actually paid by the Client to Guardian Senior Services during the thirty (30) calendar days immediately preceding the incident or event giving rise to the claim.
13.2   Exclusion of Consequential and Punitive Damages. In no event shall Guardian Senior Services be liable to the Client or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of companionship, loss of earnings, emotional distress, loss of enjoyment of life, or costs of substitute care, arising from or related to the services provided, a caregiver's conduct, or any breach of these Terms, even if the Company has been advised of the possibility of such damages.
13.3   Indemnification. The Client agrees to indemnify, defend, and hold harmless Guardian Senior Services and its owners, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) the Client's or family member's breach of these Terms; (ii) the Client's misrepresentation of the Client's care needs or home environment; (iii) requests made by the Client or family members that fall outside the scope of authorized services; or (iv) any third-party claim arising from the Client's conduct or the condition of the Client's home.

NOTE: Some jurisdictions may not permit the exclusion or limitation of certain types of damages. In such cases, the limitations in this section apply only to the fullest extent permitted by applicable law.

14. GOVERNING LAW AND DISPUTE RESOLUTION
14.1   Governing Law. These Terms and Conditions, and all Service Agreements entered into between the parties, shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law principles.
14.2   Good-Faith Resolution. In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the parties agree to first attempt to resolve such dispute through good-faith direct negotiation. Either party may initiate this process by providing the other party with written notice describing the nature of the dispute and the relief sought. The parties shall engage in good-faith discussions for a period of not less than fifteen (15) calendar days from the date of such notice before pursuing formal resolution.
14.3   Non-Binding Mediation. If the parties are unable to resolve the dispute through direct negotiation as described in Section 14.2, the parties agree to submit the dispute to non-binding mediation before a mutually agreed-upon mediator in the State of Missouri. The costs of mediation shall be shared equally by the parties unless otherwise agreed. Mediation shall be a prerequisite to any formal arbitration proceeding under Section 14.4.
14.4   Binding Arbitration. If the dispute is not resolved through mediation, it shall be finally resolved by binding arbitration in the State of Missouri, administered in accordance with the applicable rules of a nationally recognized arbitration organization mutually agreed upon by the parties. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction. Each party shall bear its own attorneys' fees and costs in connection with arbitration, unless the arbitrator orders otherwise.
14.5   Waiver of Class Action. The Client agrees that all disputes shall be resolved on an individual basis and not as part of any class, collective, or consolidated action. The Client waives the right to participate in any class action lawsuit or class-wide arbitration relating to the services provided by Guardian Senior Services.
14.6   Emergency Injunctive Relief. Notwithstanding Sections 14.2 through 14.4, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction in Missouri to prevent irreparable harm, pending the outcome of mediation or arbitration.

15. MODIFICATIONS TO THESE TERMS
15.1   Right to Modify. Guardian Senior Services reserves the right to update, revise, or modify these Terms and Conditions at any time, in its sole discretion, to reflect changes in applicable law, Company policy, service offerings, or operational requirements.
15.2   Notice of Material Changes. In the event of any material modification to these Terms, Guardian Senior Services will provide notice to active Clients by one or more of the following methods: (a) written notice delivered to the address on file; (b) electronic notice delivered to the email address on file; or (c) conspicuous posting of the revised Terms on the Guardian Senior Services website. The effective date of any revised Terms will be clearly stated.
15.3   Acceptance of Modified Terms. Continued use of Guardian Senior Services following the effective date of any modification to these Terms constitutes the Client's acceptance of the revised Terms in full. If the Client does not agree to the modified Terms, the Client must notify Guardian Senior Services in writing prior to the effective date of such modification, and the parties will discuss an appropriate course of action, which may include termination of services.
15.4   Most Current Version Controls. The most recently published version of these Terms and Conditions shall supersede all prior versions. Clients are encouraged to review the Terms periodically on the Guardian Senior Services website to remain informed of any updates.

16. CONTACT INFORMATION
16.1   Questions and Communications. For questions, concerns, or communications regarding these Terms and Conditions, your Service Agreement, caregiver matters, billing inquiries, or any other aspect of your services with Guardian Senior Services, please contact us using the information below:

Contact Method    Details
Company Name    Guardian Senior Services
Service Area    State of Missouri, United States of America
Website    Please visit the Guardian Senior Services website for current contact details, service information, and the most up-to-date version of these Terms and Conditions.
Written Notices    All formal written notices required under these Terms must be sent to the address on file for Guardian Senior Services as provided in your Service Agreement.
Office Hours    Please refer to your Service Agreement or the Guardian Senior Services website for current office hours and on-call contact information.

16.2   Complaints and Concerns. Guardian Senior Services takes all Client feedback seriously. If you have a concern about a caregiver, a service event, or any aspect of your care experience, we encourage you to contact us promptly so that we may address your concern in a timely and professional manner.

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Guardian Senior Services  |  Terms and Conditions
Effective Date: August 18, 2026  |  Governing Jurisdiction: State of Missouri, USA
This document is the proprietary property of Guardian Senior Services. Unauthorized reproduction is prohibited. © 2026 Guardian Senior Services. All rights reserved.